BT Forum, Firefox, private messages?

[drht]

Hi,

I use Firefox for web browsing. I'm trying to view some old private messages in the BT Community forum but I can't see where to find them. I looked at the forum help (https://community.bt.com/t5/help/faqpage/title/pm) and it says to click on the envelope icon. I can't see an envelope icon.

Any suggestions will be appreciated.

Firefox 133.0, Windows 10

I know some people will think "just use Chrome" but I'd rather not, and I'd rather not use any of the Chromium based browsers either.

(Please excuse me if I don't respond quickly to any replies - I don't get notification emails from this forum)

[gg30340]

The email icon is at the top right of the page but as you are apparently new to the forum I fail to see how you will have any "old" messages.

[Keith_Beddoe]

@drht 

https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

[drht]

@gg30340wrote:

The email icon is at the top right of the page but as you are apparently new to the forum I fail to see how you will have any "old" messages.

Not new to forum. Member since since ‎29-03-2020 apparently. I haven't posted in the past because I haven't needed to or was not able to.

I have had a lot of trouble verifying my account and I have had private messages relating to that. It was those I wished to read again since it is unresolved. I don't get emails notifying me of replies, etc..

With regard to the screenshot, that is different to what I see.

@gg30340 Which version of Firefox are you using?

[drht]

@Keith_Beddoe

That link doesn't work for me:

[gg30340]

I am using Firefox 133.0.3.

It would appear that there is an issue with your forum account that forum members will not be able to fix.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[Keith_Beddoe]

@drht 

The link only works when you are logged in to the forum, which I assume you are.

[drht]

@Keith_Beddoe  wrote:

The link only works when you are logged in to the forum, which I assume you are.

Yes, I was.

But then...

Shortly after I'd posted my negative result I tried the link again, but got the same "Access Denied" page. Then I clciked back and the envelope icon had re-appearred, with a '3' in red on it. I can click on it and get to the private messages. There are 3 of them that are indicated as unread, although I have read them in the past*. At least I can see them now.

Sorry if this has been a wild goose chase for you.

* - editted because I realised that I may not have actually clicked on the messages in the past.

[drht]

@gg30340  wrote:

I am using Firefox 133.0.3.

Well, strange things have occurred. The envelope has appearred with a 3 on it.

But also when I look at my Firefox about it says 133.0.3 whereas I'd noted 133.0 before. So maybe that has helped? I don't know when it changed, I have closed Firefox down in between my messages.

Anyway, I can get to those messages now.

[drht · Accepted solution]

Thanks for those who looked at this. It seems to be working enough now, although I'm not certain why...