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jacqui72
Newbie
304 Views
Message 1 of 7

Clever dog

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As anyone had problems using this clecer dog camera  on there mobile data when not .. I use to be able to watch using my mobile data but now it want connect can anyone help to resolve this 

6 REPLIES 6
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Distinguished Sage
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Message 2 of 7

Re: Clever dog

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@jacqui72 

Are you a BT Mobile Customer?

Is the camera connected to your home BT Broadband connection?

jacqui72
Newbie
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Message 3 of 7

Re: Clever dog

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I'm not a bt  customer no .. I'm on sky 

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Distinguished Sage
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Message 4 of 7

Re: Clever dog

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@jacqui72 wrote:

I'm not a bt  customer no .. I'm on sky 


This is a BT customer forum, try the Sky user forum instead.

Sky User - The unofficial support forum for everything Sky!

 

jacqui72
Newbie
252 Views
Message 5 of 7

Re: Clever dog

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Hi Keith yes its connected to that and I can use other wifi  connection like on the buses they have wifi and I'm logged into the camera on that its jus my moblie  phone it want connect it ..it says I'm of line I've had to new sim aa Vodafone said it needs updating and they have done checks on my data signal they say that's fine 

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Distinguished Sage
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Message 6 of 7

Re: Clever dog

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As this is just a BT Retail customer forum, nobody here is going to be able to help. Its possibly an issue with your home broadband not allowing incoming mobile connections to your camera, from the Vodaphone network.

I suggest you ask on the Sky forum.

 

jacqui72
Newbie
244 Views
Message 7 of 7

Re: Clever dog

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Ooooh I'm sorry I  jus searched clever dog  

But thanks