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Dods62
Newbie
219 Views
Message 1 of 4

Cloud voice express BE AWARE BE AWARE !!!!!!!!!!!

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Hi 

i was cold called and told to take this new service bt offer BAD MISTAKE

since then all equipment arrived as promised ...  broadband started working but cloud voice never started .. 

since then my phone line has switched off which is a business phone line ... all I get from bt is the back round team are looking into it , 5 days on still no better have no answers no phone line... average call wasting time is 30 mins and when ask to speak to senior you get off and no call back ???  

I would suggest if your thinking about taking on this service be prepared to loose your line ...

lets see if background team pick up on this ...

3 REPLIES 3
Distinguished Sage
Distinguished Sage
206 Views
Message 2 of 4

Re: Cloud voice express BE AWARE BE AWARE !!!!!!!!!!!

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@Dods62 

Cloud voice is a BT Business product, this is the BT Residential forum.

Try the BT Business forum at http://business.forums.bt.com/

Distinguished Guru
186 Views
Message 3 of 4

Re: Cloud voice express BE AWARE BE AWARE !!!!!!!!!!!

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Cloud Voice if a VoIP product from various suppliers including BT and Virgin. It's not a traditional telephone line package.

Did you definately get a "cold call" from BT, or was it someone pretending to be BT?

What were you promised? What equipment did you get?

Dods62
Newbie
154 Views
Message 4 of 4

Re: Cloud voice express BE AWARE BE AWARE !!!!!!!!!!!

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Hi yes it was bt ... as i have been in constant contact over the past five days .. they said its a porting problem ?? Dosent help me at all loosing money