cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Will168
Aspiring Expert
264 Views
Message 11 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

@waywithwordswrote:

Thank you for confirming Will.

Any idea how to get off the block-list Web Protect uses?

Best Regards
Francois


Sorry, I'm not sure how to request a website to be removed from the block list. Might be worth getting in touch with BT on it.

I think Web Protect is turned on by default on BT Broadband and a lot of people probably don't turn it off, so I can see why it's a problem for you.

I went into my BT Account and turned it off and can confirm the website works when Web Protect is off.

Screen Shot 2021-07-28 at 13.47.47.jpg

waywithwords
Beginner
258 Views
Message 12 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois

Will168
Aspiring Expert
250 Views
Message 13 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

@waywithwordswrote:

Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois


No problem. Good luck!

licquorice
Distinguished Sage
Distinguished Sage
240 Views
Message 14 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

@waywithwords wrote:

Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois


@waywithwords  I think you need to look elsewhere other than just BT web protect, as I said previously, Malwarebytes also blocks the site so both are getting their information from somewhere that hasn't been updated.

waywithwords
Beginner
234 Views
Message 15 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

Thank you, Liquorice

We've asked Malwarebytes about it today as well.

MicrosoftTeams-image (9).png

It's hard to track down issues when you're marked as clear by most major providers:
https://www.virustotal.com/gui/url/18936cae843db632a804d92ff55d99aa0dc1c54bb020dda7ff9639cf88bc5e96/...

At this point most likely it's an issue of the ISP not updating their block list as frequently as other organisations do, so talking to them about it seems to be the best way to resolve the issue, but it's tough when there isn't a clear way of contacting them.

licquorice
Distinguished Sage
Distinguished Sage
226 Views
Message 16 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

I'll ask if one of the mods can offer any contact advice.

JohnC2
Moderator
Moderator
208 Views
Message 17 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

Hi @waywithwords, welcome to the forum and thanks for your posts. I'll see what I can find out and get back to you as soon as I can.

Cheers

John

waywithwords
Beginner
201 Views
Message 18 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

Thank you, @JohnC2, I appreciate the effort!

Best Regards
Francois

JohnC2
Moderator
Moderator
155 Views
Message 19 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

Hi @waywithwords  the website has been reviewed and re-categorised and all should be ok now with the web protect.

Cheers
John

Will168
Aspiring Expert
149 Views
Message 20 of 21

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Go to solution

I can confirm that I no longer see the Web Protect warning page when viting the website.