We have had a bunch of complaints from clients using BT as their ISP. Our website domain waywithwords.net seems to be blocked even though it's clear everywhere else:
See the Virus Total Report below: https://www.virustotal.com/gui/url/18936cae843db632a804d92ff55d99aa0dc1c54bb020dda7ff9639cf88bc5e96/...
Who can we contact to get this issue resolved? It's costing us a fair amount of business.
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It's not blocked by BT, I just visited it and it loads fine, ask your clients if they have parental controls enabled or maybe other security software like anti-virus with firewalls.
Hmm, Malwarebytes blocks it for me due to Ransomeware.
Thank you for the response.
Good to know that it's not getting blocked.
We received this photo from a client which looked like it was something BT specific.
I suspect that is BTs web protect system giving the same warning that I get from Malwarebytes.
Thank you for the response Licquorice
Our domain was falsely listed as part of the Kesaya VSA hack a few weeks back.
Sophos came out with the real list of domains a few days after the hack had taken place, but by that time a lot of the security companies had already picked up the false list and added it to their block-lists. https://community.sophos.com/b/security-blog/posts/active-ransomware-attack-on-kaseya-customers
So we've spent a lot of time over the last few weeks getting everyone to remove us. We've been off of all the major block-lists for a little over a week now, but there's still a few companies who are a bit slow to update their dns.
It loads a lot of other links, so perhaps one or more of those are blocked as suspect.
Thank you for confirming Will.
Any idea how to get off the block-list Web Protect uses?
Thank you Keith
We'll check the URLs out one by one, but just having a quick look at the list, most of these are big/trusted companies, so I think it's more likely that it's going to be our domain that's still listed somewhere because updated block-lists haven't been pulled.