I don't know if I'm posting to the right board, but I'm just so frustrated. Openreach have let me down and I don't know what to do. Here's my letter to the CEO at Sky, Dana Strong. This should explain things....
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This is a BT Retail customer forum, and has no connection with Openreach,
You need to chase this up with your own provider who is Sky, as you are their customer.
Sky do have their own user forum, if you would like to post there.
Openreach do not take direct complaints.
this is a forum for BT Retail customer - there is NO link from this forum to openreach. you need to pursue your problems with your ISP Sky