Your guys are putting cable into our neighbour. Can we have it too? We have a contract with another broadband provider for the next 9 months. But your guys are here now! They can connect us tomorrow and we can start our contract in nine months.
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Welcome to this user forum.
This is a BT Retail customer forum.
It would be Openreach that are doing any external work, so you need to ask your current provider about it.
This forum has nothing to do with Openreach.
the person installing fibre at your neighbours is from openreach BT Retail have nothing to do with the fibre installation
Try your current provider first as openreach work for all ISP apart from virgin so you may be able to order from current provider and keep current contract.
if your ISP does not do FTTP then only bt placing an order for contract and installation with BT Retail will you get FTTP and it will not be delayed for 9 months
Thanks - that's great news.
I assume BT would 'sort' the remaining nine months of my contract with my current provider?
If you decided to move to BT to get FTTP (Fibre to the premises) and still in contract to your existing ISP (internet service provider) then you have to pay cancellation fees to your current ISP for terminating contract early
So, to answer my original question, is there an option to put the connection in now but delay joining BT until the nine months is up?
No, for Openreach to install a connection, there has to be an order from a provider, as that is where they get the money from.
BT Retail do have a scheme where they will refund some cancellation fees.
That is something you would have to ask about.