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Beginner
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Message 1 of 8

Email sent requesting new payment option

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I have just received a second email that looks like it comes from BT, however it states that BT have not been able to authorise my latest bill and ask me to choose another option. I have checked my bank and the latest payment has already been taken. How can l contact BT to check this is legitimate or not.

 

7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Email sent requesting new payment option

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It is a scam. Delete it.

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Expert
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Message 3 of 8

Re: Email sent requesting new payment option

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Sounds similar to what @SeanD  posted yesterday Scam alert: Phishing attempt related to BT billing 

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Beginner
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Message 4 of 8

Re: Email sent requesting new payment option

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Thanks
Spent an hour trying to contact BT, gave up and sign up for BT Community and got two quick responses. Thanks again for your confirmation
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Beginner
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Message 5 of 8

Re: Email sent requesting new payment option

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Just delete the email. If you hover over the link you can seewhat the link directs you to. If it is not a BT link, just delete it. I have already had 2 emails about this, even though my DD came out today.

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Beginner
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Message 6 of 8

Re: Email sent requesting new payment option

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Thank brian

l have since received another one for requesting payment for my tv license, which was paid six months ago. They are certainly persistent 

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Beginner
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Message 7 of 8

Re: Email sent requesting new payment option

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Forward it to the phishing email sectuon of whoever it was from (ie BT), then delete it.

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Beginner
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Message 8 of 8

Re: Email sent requesting new payment option

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Thanks will do

Rod