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Tony34
Newbie
291 Views
Message 1 of 4

Exchange and fiber

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Hi there hope someone can help. I'm confused as to why I cant get fiber. My exchange is less then 15 minutes walk away my cabinet is just yards away but when I check on open reaches website it says it's not available. But yet when i check on Sam knows it says i can. I have taken a screen shot of what it says on samknows. So I dont know if samknows or dont know lol. I hope someone can shed some light on this thanks

3 REPLIES 3
Sage
Sage
282 Views
Message 2 of 4

Re: Exchange and fiber

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Place your phone number in HERE and post the result. Remove phone No before posting.

Tony34
Newbie
268 Views
Message 3 of 4

Re: Exchange and fiber

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I cant as my number is not a bt phone number it's from talktalk and it dont recognise the number 

Distinguished Sage
Distinguished Sage
265 Views
Message 4 of 4

Re: Exchange and fiber

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@Tony34 wrote:

I cant as my number is not a bt phone number it's from talktalk and it dont recognise the number 


Then you will need to post on the TalkTalk user forum, as this forum is for BT Retail customers only.

http://www.talktalkmembers.com/forums/

Its Openreach not BT Retail that provide the network, and TalkTalk have the same access as any other provider.