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Jackbet
Beginner
394 Views
Message 1 of 8

Fibre broadband

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Can anyone assist,all my neighbours can get broadband and have been able to for last few year but I can’t.

whenever I query I have been told it’s a direct line only,!   Yet we are not far from a cabinet and the last time an engineer from openreach called he said it would be easy to do.

its very frustrating having slow speeds and unfair, can someone please help on how best to resolve this.

thanks

k

jack

7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
392 Views
Message 2 of 8

Re: Fibre broadband

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@Jackbet 

Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Jackbet
Beginner
386 Views
Message 3 of 8

Re: Fibre broadband

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it did not recognise my number.   We had for years,,,

Jackbet
Beginner
385 Views
Message 4 of 8

Re: Fibre broadband

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Can you help?
imjolly
Distinguished Sage
Distinguished Sage
378 Views
Message 5 of 8

Re: Fibre broadband

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If checker did nit recognise number are you a BT broadband customer - or another ISP?



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iniltous
Guru
374 Views
Message 6 of 8

Re: Fibre broadband

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Are you a BT customer ?, If your number isn’t recognised that suggests you are not a BT customer , so this forum isn’t necessarily the place for your question , your current provider may have a similar customer forum.

 

Jackbet
Beginner
368 Views
Message 7 of 8

Re: Fibre broadband

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Oh sorry I am currently with sky but it’s via open reach
It’s an openreach eng who will come if a prob
Keith_Beddoe
Distinguished Sage
Distinguished Sage
366 Views
Message 8 of 8

Re: Fibre broadband

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@Jackbet wrote:
Oh sorry I am currently with sky but it’s via open reach
It’s an openreach eng who will come if a prob

Then you need to post on the Sky forum, to get an answer.

https://www.skyuser.co.uk/forum/

This is the BT Retail customer forum.

BT Retail have nothing to do with Openreach, who are a separate company.