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Keith_Beddoe
Distinguished Sage
Distinguished Sage
190 Views
Message 11 of 18

Re: Fibre connection query


@sundean wrote:

I’m not able to connect to the hub with  is Ethernet currently but when I run that test on my phone it suggests 29mb and 1.4 upload. I’m in disbelief tbh


That could be about right, as its possible your speed has increased since that last test date.

You may see slower speeds on other speed testers, as they would be affected by the volume of traffic on the core Internet.

Also, ADSL download speeds have been increasing recently as more people are moved over to fibre connections, and that has reduced congestion on the ADSL equipment paths.

imjolly
Distinguished Sage
Distinguished Sage
184 Views
Message 12 of 18

Re: Fibre connection query

i think you really need to do the btspeedtester using and Ethernet connection as that is only method BT will accept if there is a problem.  The speed on adsl2+ is max 24mb and download speed will not exceed your connection speed so btspeedtester result at 29mb is not correct



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sundean
Beginner
184 Views
Message 13 of 18

Re: Fibre connection query

Hmm... it makes me feel like local issues may not be with the ADSL but possibly distribution over WiFi in my property? I’m An EE broadband customer using their standard single home hub equivalent (2 years old). 

Wound you recommend upgrading my hub to something better like mesh or the BT home discs?

Keith_Beddoe
Distinguished Sage
Distinguished Sage
180 Views
Message 14 of 18

Re: Fibre connection query


@sundean wrote:

Hmm... it makes me feel like local issues may not be with the ADSL but possibly distribution over WiFi in my property? I’m An EE broadband customer using their standard single home hub equivalent (2 years old). 

Wound you recommend upgrading my hub to something better like mesh or the BT home discs?


You are posting on the wrong forum. This is the BT Retail customer forum.

Try https://community.ee.co.uk/

Thanks

 

sundean
Beginner
169 Views
Message 15 of 18

Re: Fibre connection query

Thanks, EE, BT all the same. This has been useful 

Keith_Beddoe
Distinguished Sage
Distinguished Sage
163 Views
Message 16 of 18

Re: Fibre connection query


@sundean wrote:

Thanks, EE, BT all the same. This has been useful 


Different ISPs.

licquorice
Distinguished Sage
Distinguished Sage
162 Views
Message 17 of 18

Re: Fibre connection query


@sundean wrote:

Thanks, EE, BT all the same.


In the same way that Screwfix and B&Q are the same!

sundean
Beginner
138 Views
Message 18 of 18

Re: Fibre connection query

Ha yes exactly but EE have 100% better customer service 😉