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Aspiring Contributor
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Message 1 of 10

Grey BT Box

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  • Hi, I have opened my bt grey box outside the front door as I wanted to see what sort of set up it was as the internet is painfully slow, house is 10 years old and all it is is a load of wires with one extension running off, probably done by previous owner. Do I need an engineer? 
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Aspiring Contributor
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Message 2 of 10

Re: Grey BT Box

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Grey BT Box

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@Ktf 

Who provides your phone and Internet connection?

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Aspiring Contributor
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Message 4 of 10

Re: Grey BT Box

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Plus net at the moment
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Aspiring Contributor
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Message 5 of 10

Re: Grey BT Box

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Grey BT Box

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@Ktf wrote:
Plus net at the moment

Then could you please post on the Plusnet user forum, as this forum is for BT Retail customers.

The external wiring is the property of Openreach and has nothing to do with BT Retail, so this forum could not advise you what to do, as it may involve you being charged by Plusnet.

The engineers work for Openreach and not BT.

https://community.plus.net/t5/Forum/ct-p/Forum

Thanks

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Grey BT Box

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@Ktf wrote:
  • Hi, I have opened my bt grey box outside the front door as I wanted to see what sort of set up it was as the internet is painfully slow, house is 10 years old and all it is is a load of wires with one extension running off, probably done by previous owner. Do I need an engineer? 

That all looks perfectly fine.

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Aspiring Contributor
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Message 8 of 10

Re: Grey BT Box

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Ah ok but the internet is very slow and drops off almost completely at night, we don’t connect the phone. The router seems ok and we have a net gear extension. Anything I can do to improve it? Thanks
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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Grey BT Box

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@Ktf wrote:
Ah ok but the internet is very slow and drops off almost completely at night, we don’t connect the phone. The router seems ok and we have a net gear extension. Anything I can do to improve it? Thanks

Seek advice from the Plusnet forum.

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Aspiring Contributor
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Message 10 of 10

Re: Grey BT Box

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Ok thank you I will