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Anonymous
Not applicable
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Message 1 of 3

How do I cancel being a community member?

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I have unsubscribed , I have changed all settings that say never get any updates yet I am getting constant replies to a post I made.  I cannot see anywhere that tells me how to delete ‘membership’. 

Surely, the unsubscribe button should sort this in accordance with GDPR etc.. does it take time to implement?

thanks

2 REPLIES 2
Community Manager
Community Manager
232 Views
Message 2 of 3

Re: How do I cancel being a community member?

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Hi @Anonymous,

Thanks for the comments and welcome back to the Community.  I am very sorry that you have been unable to unsubscribe from notifications.  There must be a problem as if you change the setting on your profile to unsubscribe this should be honoured.

I am going to look into this for you now and figure out what is going on.  If the notifications don't cease then I will raise a support ticket to our supplier to fix this.

Is it a case that you would like to remove your Community profile because you are still receiving notifications, or is removing your profile still something you want to proceed with?  I can help with either but if your reasoning is because of the notification problem then I would like to fix that for you so you don't have to leave us.

Cheers

Sean

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Community Manager
Community Manager
219 Views
Message 3 of 3

Re: How do I cancel being a community member?

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Hi @Anonymous,

Me again.  I have checked and doubled checked your setting as all subscription notifications have been turned off.  Please let me know if you receive any further emails.  If this does happen again I will raise a support ticket to our supplier for further investigation.

Cheers

Sean