cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
clarebones
Newbie
1,247 Views
Message 1 of 7

How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broadband

Go to solution

I just wanted to give praise to the amazing engineer who just fixed our broadband and phone line after hours of dedicated work with a smile on his face and pride in his work.  We live in the sticks a bit so get a bit left aside but after ten years of living here, our problem is fixed! Thank you to Chris ***EDITED*** from Open Reach :-)

Tags (1)
6 REPLIES 6
Distinguished Sage
Distinguished Sage
1,240 Views
Message 2 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution
Moderator
Moderator
1,221 Views
Message 3 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution

Hi @clarebones,

Thanks for taking the time to post up here about the engineer that helped you.

Could you complete the link that @Keith_Beddoe sent you please? The feedback will be sent to his Manager Smiley Very Happy We're part of the BT Group but we are a different company.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
sionevs3101
Newbie
698 Views
Message 4 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution

hi would like to say a very big thankyou to CHRIS *Edited by Mod* he was an engineer for open reach he done a very good job professional and profoundly done on time, if it wasnt for him we would still be without bt
thankyou very very much chris

Moderator
Moderator
685 Views
Message 5 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution

Hi @sionevs3101 Please complete the form provided by @Keith_Beddoe above and your comments will be passed to the engineer's manager to feedback back to them on a job well done.

Cheers
John 

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
BrettC8
Newbie
251 Views
Message 6 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution

Dear BT Openreach,

Two Points:

I would really like to praise the Engineers that came out to my property today (12th Feb at 3:45) they were really professional and I would like them to be rewarded! Please send me a form or contact me so I can try to work out the names of the engineers you sent me.

Second Point: There is no clear process for Positive customer reviews is there? I have seen lots of information online about how to complain about a BT Openreach Employee but couldn't find anything on your website for how to report fantastic customer service apart from this thread

 

I have now set up an account and joined this thread in hope of tracking down the Engineers names you sent me and to pass on positive feedback.

 

Thanks

 

Brett

Tags (1)
Distinguished Sage
Distinguished Sage
244 Views
Message 7 of 7

Re: How do I praise an Open Reach Engineer who just went above and beyond with his work on our Broad

Go to solution

Welcome to this user forum.

This is a BT Retail forum and has nothing to do with Openreach.

Use this link Thank an Openreach engineer - they do the repairs

They do appreciate feedback.