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paulpa66
Aspiring Expert
1,468 Views
Message 1 of 22

How to contact BT Community Fibre

I have email from community fibre but not manned email, i can't find a number, any way to contact them?

21 REPLIES 21
pippincp
Distinguished Sage
1,460 Views
Message 2 of 22

Re: How to contact BT Community Fibre

Do you mean Openreach community fibre? Have you registered with them?

https://www.openreach.com/fibre-broadband/community-fibre-partnerships 

paulpa66
Aspiring Expert
1,451 Views
Message 3 of 22

Re: How to contact BT Community Fibre

Yes I have, my email says, "It was a couple of weeks ago that we sent you log-in details for your own community portal to let us know the addresses in your area you'd like us to price to get fibre for, so we thought we'd get back in touch. "
But I have received no such email, but can't contact them to tell them that
pippincp
Distinguished Sage
1,442 Views
Message 4 of 22

Re: How to contact BT Community Fibre

Try @OpenreachHelp on twitter.

paulpa66
Aspiring Expert
1,430 Views
Message 5 of 22

Re: How to contact BT Community Fibre

utter nightmare all this automated stuff, get nowhere.
paulpa66
Aspiring Expert
1,428 Views
Message 6 of 22

Re: How to contact BT Community Fibre

I found some random number was told to use communityfibre@openreach.co.uk
pompey1898
Recognised Expert
1,385 Views
Message 7 of 22

Re: How to contact BT Community Fibre


@paulpa66wrote:
utter nightmare all this automated stuff, get nowhere.

Hi @paulpa66 ,

I agree, getting information out of Openreach on this subject is extremely difficult.

Have tried MP, County Council etc. with very no help.  The head man on Telecoms on the CC just said contact BT, arggh.

paulpa66
Aspiring Expert
1,261 Views
Message 8 of 22

Re: How to contact BT Community Fibre

Given up now just totally impossible but still get the emails, crazy be glad to move somewhere I am not tied to Openreach anymore
pippincp
Distinguished Sage
1,234 Views
Message 9 of 22

Re: How to contact BT Community Fibre

Did you try contacting them on the twitter account I gave you? They are online until 8.00pm.

paulpa66
Aspiring Expert
1,209 Views
Message 10 of 22

Re: How to contact BT Community Fibre

yes and an email given nothing complete waste of time