on 28-04-2012 14h56
Hi, I have been a long time user of BT broadband but new to the forum. I have been very satisfied with the service I have received over the years with no complaints. However, for reasons unconnected to service, I am considering the possibility of moving to a different provider. I haven't decided for sure yet as I need to weigh the pros and cons.
Can you advise, if I leave BT will I lose my email address? That really is quite frightening as that addy is the one I have used for hundreds of different sites and the thought of having to go and change it on each site is daunting. I was hoping that as I am using a web based email package (yahoo) I would be able to continue.
Any info would be gratefully received. Thanks
Solved! Go to Solution.
on 28-04-2012 15h06
on 28-04-2012 15h59
on 28-04-2012 16h04
on 28-04-2012 16h14
it used to be deleted after 90 days ubless you subscribed to bt premium mail - but that might have changed. would be worth checking just in case it does just disappear one night
on 28-04-2012 16h41
you've marked your answer not mine! haha
That might be because they read this: http://bt.custhelp.com/app/answers/detail/a_id/131
You can get Premium Mail via the pink link here: http://www.productsandservices.bt.com/consumerProd
on 30-04-2012 8h22
on 01-05-2012 10h45
Ah then it's changed...never used to be that way
It has always been that way as far as I remember and I thought it had changed to the way you posted - but obviously not
07-10-2012 14h22 - edited 07-10-2012 14h23
Just to add. I am in the middle of leaving bt and want to keep the 2 bt email addresses myself and my wife have. I was told that after my bt broadband account is closed my bt email will still function for 20 days. During that time I am to call 08001006778 to change to bt premium mail. I can't do this online as the relevent pages are not accessible from a mac!
on 07-10-2012 14h39
If you still have BT Broadband, try this link.
Polite request to forum members who may have the same or similar problem. Please could you create your own thread on this forum, and avoid hijacking this thread.Otherwise its likely your problem will not be resolved, as it may have a different cause, and it also makes it difficult for forum members, who are trying to help the person on this thread. See How to post a new question