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Newbie
mazalli
Posts: 2
Registered: ‎28-04-2012

Leaving BT - can you keep your btinternet.com email address

Hi,  I have been a long time user of BT broadband but new to the forum.  I have been very satisfied with the service I have received over the years with no complaints.  However, for reasons unconnected to service, I am considering the possibility of moving to a different provider. I haven't decided for sure yet as I need to weigh the pros and cons.

 

Can you advise, if I leave BT will I lose my email address?  That really is quite frightening as that addy is the one I have used for hundreds of different sites and the thought of having to go and change it on each site is daunting.  I was hoping that as I am using a web based email package (yahoo) I would be able to continue.

 

Any info would be gratefully received. Thanks

Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Leaving BT - can you keep your btinternet.com email address

Yea you can. As long as you access it at least once every 90 says it shouldn't be deleted.
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Newbie
mazalli
Posts: 2
Registered: ‎28-04-2012

Re: Leaving BT - can you keep your btinternet.com email address

Many thanks. Much appreciated. By the way, I can't see the ratings star (unless I am being as blind as a bat, which is possible).I s it obvious? I'll click the 'Mark as accepted solution' button.
Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Leaving BT - can you keep your btinternet.com email address

Can't give ratings in the lounge :smileywink:

P.S you've marked your answer not mine! haha
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Sage
imjolly
Posts: 37,887
Registered: ‎27-01-2010

Re: Leaving BT - can you keep your btinternet.com email address

it used to be deleted after 90 days ubless you subscribed to bt premium mail - but that might have changed.  would be worth checking just in case it does just disappear one night

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Distinguished Guru
pottyperson
Posts: 6,061
Registered: ‎07-07-2010

Re: Leaving BT - can you keep your btinternet.com email address


Webby wrote:
you've marked your answer not mine! haha

That might be because they read this: http://bt.custhelp.com/app/answers/detail/a_id/13140:smileywink:

 

You can get Premium Mail via the pink link here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277.

You can click the white star next to this message if you think it was helpful.
Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Leaving BT - can you keep your btinternet.com email address

Ah then it's changed...never used to be that way :smileywink:
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Sage
imjolly
Posts: 37,887
Registered: ‎27-01-2010

Re: Leaving BT - can you keep your btinternet.com email address


Webby wrote:
Ah then it's changed...never used to be that way :smileywink:


It has always been that way as far as I remember and I thought it had changed to the way you posted - but obviously not:smileywink:

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Newbie
mrlebowski
Posts: 6
Registered: ‎07-10-2012

Re: Leaving BT - can you keep your btinternet.com email address

[ Edited ]

Just to add. I am in the middle of leaving bt and want to keep the 2 bt email addresses myself and my wife have. I was told that after my bt broadband account is closed my bt email will still function for 20 days. During that time I am to call 08001006778 to change to bt premium mail. I can't do this online as the relevent pages are not accessible from a mac!

Sage
Keith_Beddoe
Posts: 23,126
Registered: ‎27-01-2010

Re: Leaving BT - can you keep your btinternet.com email address

If you still have BT Broadband, try this link.

 

Premium Mail - Moving from BT e-mail and keeping your e-mail address

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.