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mazalli
Newbie
33,432 Views
Message 1 of 10

Leaving BT - can you keep your btinternet.com email address

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Hi,  I have been a long time user of BT broadband but new to the forum.  I have been very satisfied with the service I have received over the years with no complaints.  However, for reasons unconnected to service, I am considering the possibility of moving to a different provider. I haven't decided for sure yet as I need to weigh the pros and cons.

 

Can you advise, if I leave BT will I lose my email address?  That really is quite frightening as that addy is the one I have used for hundreds of different sites and the thought of having to go and change it on each site is daunting.  I was hoping that as I am using a web based email package (yahoo) I would be able to continue.

 

Any info would be gratefully received. Thanks

9 REPLIES
Distinguished Sage
33,429 Views
Message 2 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Yea you can. As long as you access it at least once every 90 says it shouldn't be deleted.
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mazalli
Newbie
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Message 3 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Many thanks. Much appreciated. By the way, I can't see the ratings star (unless I am being as blind as a bat, which is possible).I s it obvious? I'll click the 'Mark as accepted solution' button.
Distinguished Sage
33,420 Views
Message 4 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Can't give ratings in the lounge Smiley Wink

P.S you've marked your answer not mine! haha
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Distinguished Sage
Distinguished Sage
33,416 Views
Message 5 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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it used to be deleted after 90 days ubless you subscribed to bt premium mail - but that might have changed.  would be worth checking just in case it does just disappear one night



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Distinguished Guru
Distinguished Guru
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Message 6 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Webby wrote:
you've marked your answer not mine! haha

That might be because they read this: http://bt.custhelp.com/app/answers/detail/a_id/13140Smiley Wink

 

You can get Premium Mail via the pink link here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277.

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Distinguished Sage
33,374 Views
Message 7 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Ah then it's changed...never used to be that way Smiley Wink
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Webby wrote:
Ah then it's changed...never used to be that way Smiley Wink


It has always been that way as far as I remember and I thought it had changed to the way you posted - but obviously notSmiley Wink



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mrlebowski
Newbie
30,418 Views
Message 9 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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Just to add. I am in the middle of leaving bt and want to keep the 2 bt email addresses myself and my wife have. I was told that after my bt broadband account is closed my bt email will still function for 20 days. During that time I am to call 08001006778 to change to bt premium mail. I can't do this online as the relevent pages are not accessible from a mac!

Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Leaving BT - can you keep your btinternet.com email address

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If you still have BT Broadband, try this link.

 

Premium Mail - Moving from BT e-mail and keeping your e-mail address

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.