on 28-04-2012 14h56
Hi, I have been a long time user of BT broadband but new to the forum. I have been very satisfied with the service I have received over the years with no complaints. However, for reasons unconnected to service, I am considering the possibility of moving to a different provider. I haven't decided for sure yet as I need to weigh the pros and cons.
Can you advise, if I leave BT will I lose my email address? That really is quite frightening as that addy is the one I have used for hundreds of different sites and the thought of having to go and change it on each site is daunting. I was hoping that as I am using a web based email package (yahoo) I would be able to continue.
Any info would be gratefully received. Thanks
Solved! Go to Solution.
on 28-04-2012 15h06
on 28-04-2012 15h59
on 28-04-2012 16h04
on 28-04-2012 16h14
it used to be deleted after 90 days ubless you subscribed to bt premium mail - but that might have changed. would be worth checking just in case it does just disappear one night
on 28-04-2012 16h41
you've marked your answer not mine! haha
That might be because they read this: http://bt.custhelp.com/app/answers/detail/a_id/13140.
You can get Premium Mail via the pink link here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277.
on 30-04-2012 8h22
on 01-05-2012 10h45
Ah then it's changed...never used to be that way
It has always been that way as far as I remember and I thought it had changed to the way you posted - but obviously not
07-10-2012 14h22 - edited 07-10-2012 14h23
Just to add. I am in the middle of leaving bt and want to keep the 2 bt email addresses myself and my wife have. I was told that after my bt broadband account is closed my bt email will still function for 20 days. During that time I am to call 08001006778 to change to bt premium mail. I can't do this online as the relevent pages are not accessible from a mac!
on 07-10-2012 14h39
If you still have BT Broadband, try this link.
Forumhelp is back online. Lots of helpful information on BT products.
Some links may be out-of-date, but I will update them when I get time.