cancel
Showing results for 
Search instead for 
Did you mean: 
Oaksmurf
Beginner
108 Views
Message 1 of 2

Lights on NTE

Go to solution

Does anybody know what these lights mean on an NTE.  Our telephone calls drop when this occurs.

NTE.jpg

1 REPLY 1
Distinguished Sage
Distinguished Sage
95 Views
Message 2 of 2

Re: Lights on NTE

Go to solution

@Oaksmurf 

That is a CWSS unit (Copper Wideband Serving Section), so you are a BT Business customer probably running ISDN30. You have a problem on the copper pair serving your premises, that is why you are losing your phone calls. I used to work on these circuits before I retired.

This is a BT Retail forum so you will need to report this to BT Business. You should have been given a number to report the fault to.

You could try the ISDN30 people, but they will only see the losses, and will refer it back to the Private Wire team.