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Nickel100
Newbie
236 Views
Message 1 of 7

Line ordered in September , 10 Openreach visits, still no connection. I despair why

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after 10 engineers and having requested a site surveyor from day one of placing the order i am still  shock  till this day we are still waiting even tho i have accepted all charges  to have poles  installed.  WHY ????? i keep being pass from pillar to  post ..... 

6 REPLIES 6
Distinguished Sage
Distinguished Sage
235 Views
Message 2 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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At this is just a BT Retail Customer Forum, you would have to take your complaint to Openreach.

Who have you placed your phone order with?

Nickel100
Newbie
220 Views
Message 3 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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how do you get in touch with Open reach as every number or person what a  CNS number which i dont have  . i only have a an order reference number

Distinguished Sage
Distinguished Sage
213 Views
Message 4 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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Is your order for a business line, or a residential one?

Nickel100
Newbie
207 Views
Message 5 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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Business 

Distinguished Sage
Distinguished Sage
200 Views
Message 6 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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@Nickel100 wrote:

Business 


As this is the BT Residential forum, nobody here, including the moderators, will be able to help chase this.

If you would like to post on the BT Business forum, then one of the administrators should be able to point you in the right direction, so you can get a status update.

https://business.forums.bt.com/

 

Nickel100
Newbie
196 Views
Message 7 of 7

Re: Line ordered in September , 10 Openreach visits, still no connection. I despair why

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thanks