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Message 1 of 2

Locked Email Abroad

I'm overseas and BT Emial (again, it happens every time I leave Europe) deem my account is compromised (which it isn't or never has been).

 

To secure my account they want to send a four digit code to my secondary account, which is also a BT one (I set these up twenty years ago, I never thought it would be such an issue)

 

The problem is, I'm getting this message when trying to get the code (see photo)

 

email.jpg

1 REPLY 1
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Message 2 of 2

Re: Locked Email Abroad

Hi @tranmerekev,

Welcome to the BT Community

Just to clarify with the message you are getting you mean the Get PIN code button being unclickable, or is there an additional error message you are getting?

It is showing the recovery option as selected to send the PIN to? Have you tried doing it via another browser? And clearing the cookies and cache of your current browser?

Alex