Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
New FTTP installation - grace period before starting new FTTP ISP contract
I'm in a 12 month contract with an ISP which does not support FTTP (only FTTC), and expect Openreach to implement the fibre connections (following a voucher-funded CFP) before the expiry of the "old" ISP contract. How long a grace period is there before I am obliged to start a new full FTTP service contract? I've heard 28 days AND 3 months (from Openreach) and 12 months from word of mouth. Can anyone shed light on this in reality please?