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Shivermac
Beginner
2,855 Views
Message 1 of 5

New subscription

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Hi... I've just signed up for BT infinity.... Do BT contact precious provider to cancel or do I do that?
TIA
😎
4 REPLIES 4
Distinguished Sage
Distinguished Sage
2,851 Views
Message 2 of 5

Re: New subscription

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It depends on who your provider was. If they used the copper network provided by Openreach, as most providers do, then they would have to inform your old provider so they could get release of the cable pair.

 

If you were with Virgin Media, then I am not sure what happens, as they have their own network.

 

Shivermac
Beginner
2,847 Views
Message 3 of 5

Re: New subscription

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Ah ok.. .. Na was Plusnet... standard broadband... Never had fibre before 😎
Distinguished Sage
Distinguished Sage
2,844 Views
Message 4 of 5

Re: New subscription

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No problem. BT Retail will inform Plusnet that they are taking over your service.

 

Shivermac
Beginner
2,832 Views
Message 5 of 5

Re: New subscription

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Great... Thank you for reply 😎x