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Kitchenmaid
Beginner
142 Views
Message 1 of 6

Number does not exist

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Friends told “this number does not exist” when calling my landline. They are all with Sky.

They've tried reporting a destination fault and it’s still not resolved. 

5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
135 Views
Message 2 of 6

Re: Number does not exist

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@Kitchenmaid 

Please can you confirm that you get your phone service from BT Retail?

If so, have you recently moved to BT, from another provider?

imjolly
Distinguished Sage
Distinguished Sage
131 Views
Message 3 of 6

Re: Number does not exist

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are you a BT retail customer for phone and broadband?

can you get a dial tone?  if so dial 17070 and do you here your number repeated?

have you recently ported your number from another ISP?



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Kitchenmaid
Beginner
79 Views
Message 4 of 6

Re: Number does not exist

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I’ve been with Utility Warehouse for years.  They are unable to help.  Friends who have reported the problem have been told that it’s not a Sky problem.  Where do I go next?

Kitchenmaid
Beginner
78 Views
Message 5 of 6

Re: Number does not exist

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I’m not a BT customer.

I have a dial tone and can make calls, including to those who cannot call me

Keith_Beddoe
Distinguished Sage
Distinguished Sage
71 Views
Message 6 of 6

Re: Number does not exist

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@Kitchenmaid 

This is a BT Retail Customer Forum and cannot help, as you are not a BT Retail customer.

Only your existing phone provider can sort this out, as BT Retail has nothing to do with call routing.