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Longshanks
Aspiring Expert
929 Views
Message 1 of 18

Participating in trial of G fast

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Hi

Just had email offering chance to participate in this “survey”. Looks like no catches, no bill during trial, better speeds etc etc. Guess this has gone to many customers.

1. Is this different from Ultra fast BB?
2. Is there risk that software/router would be error prone and bigger up our current stable connection? (HH5)
3. Email refers to being put “on most suitable package after trial”. Would we be able to politely decline and go back to our existing package at that stage?
4. Would this risk potential exposure to India???

Thanks for your time

Tony
17 REPLIES 17
Longshanks
Aspiring Expert
923 Views
Message 2 of 18

Re: Participating in trial of G fast

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Meant not **bleep** up😀
Sage
Sage
918 Views
Message 3 of 18

Re: Participating in trial of G fast

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@Longshanks wrote:
Hi

Just had email offering chance to participate in this “survey”. Looks like no catches, no bill during trial, better speeds etc etc. Guess this has gone to many customers.

1. Is this different from Ultra fast BB? No
2. Is there risk that software/router would be error prone and bigger up our current stable connection? (HH5) Any trial carries a risk, that is why they have trials.
3. Email refers to being put “on most suitable package after trial”. Would we be able to politely decline and go back to our existing package at that stage? Yes
4. Would this risk potential exposure to India??? Ultrafast has a dedicated UK team.

Thanks for your time

Tony

 

Longshanks
Aspiring Expert
906 Views
Message 4 of 18

Re: Participating in trial of G fast

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Thanks. The email just refers to “self instal software”, yet when I look up G fast, it refers to FTTP with all that this entails. (Put our postcode in and confirms FTTP available) Am I conflating two different things here?

Also curious why email simply refers to G fast with no reference to Ultra fast? Isn’t that confusing? (Certainly confused me!)

Distinguished Sage
Distinguished Sage
899 Views
Message 5 of 18

Re: Participating in trial of G fast

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G.Fast isn't FTTP. Ultrafast can be delivered either by FTTP or by G.Fast which is copper and just a faster version of normal FTTC.

G.Fast and FTTP are technologies, Ultrafast is just a marketing term.

Longshanks
Aspiring Expert
893 Views
Message 6 of 18

Re: Participating in trial of G fast

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Thanks for explaining relationship between the three terms. When I found Openreach page on Gfast, it seemed to morph straight into FTTP, inviting one to check their post code and status for FTTP. I assume FTTP would be much faster, and more expensive, than Gfast if available in our area?
Sage
Sage
869 Views
Message 7 of 18

Re: Participating in trial of G fast

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No, they are the same price. Ultrafast is the product no matter how its served.

Longshanks
Aspiring Expert
840 Views
Message 8 of 18

Re: Participating in trial of G fast

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Ok. Naively thought that the FTTP species of Ultrafast would be more expensive, replacing copper with fibre from cabinet to house? Equally naively, thought FTTP would get faster speeds using existing copper wire?
Moderator
Moderator
830 Views
Message 9 of 18

Re: Participating in trial of G fast

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Hi @Longshanks,

If you are signed up on our trial web site please us the "Contact Us" option when logged in. All trial questions should be directed to the trial team.

Thanks

DanielS

Longshanks
Aspiring Expert
796 Views
Message 10 of 18

Re: Participating in trial of G fast

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Noted. Have muchas questions. Will pursue through contact us link. Gracias