Re: Two weeks now without phone or broadband and no end in sight!
Same experience here, and it just keeps getting worse for us.
Having finally got the lines in a year ago, they mistakenly stopped one of our lines, then charged us £600 for it, then said they would reimburse us but didn't.
Our office manager today was finally brought to tears by BT after spending god know how many dozens of hours over the last year.
BT get away with it, because where we are in central london, they own the hardware, so you ask them how long it takes to connect and they say 4 weeks and then you call virgin and they say 8 because they are reliant on BT.
Totally disgusting, and a killer for small businesses such as us.