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Beginner
198 Views
Message 1 of 7

Replacing phone socket - A & B

Hi

i have bought a replacement to replace the BTpbone socket however it does not have an A and B like the old unit so wondering where the wires would go for it to work? 

Thanks 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
197 Views
Message 2 of 7

Re: Replacing phone socket - A & B

are you a Bt Broadband and phone customer

which master have you got

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg



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Beginner
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Message 3 of 7

Re: Replacing phone socket - A & B

Mine appears to be number 2

Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Replacing phone socket - A & B


@Rob_2020 wrote:

Mine appears to be number 2


@Rob_2020 

Are you a BT Retail  phone customer?

Its not a BT socket any more, it belongs to Openreach, and you should not be interfering with it.

Beginner
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Message 5 of 7

Re: Replacing phone socket - A & B

Understand the general consensus. 

However was looking more so for an constructive answer to my query rather than any BT / Openreach police. 

Thanks 

Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Replacing phone socket - A & B


@Rob_2020 wrote:

Understand the general consensus. 

However was looking more so for an constructive answer to my query rather than any BT / Openreach police. 

Thanks 


This is a BT Retail Customer forum. If you get your phone service from another provider, then you need to ask on their user forum.

You have an NTE5C, if you do a Google search you should be able to find how to connect things up.

Bear in mind if you damage either your provider`s exchange/broadband equipment, or the external Openreach cabling, then you are likely to incur a charge.

The official Openreach guide is here https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides/downloads/NTE5C_Instru...

It would not cover the external wiring connections, as they are not intended to be accessed by the end user.

If you are not sure what to do, then find a local telephone technician who can help.

Beginner
144 Views
Message 7 of 7

Re: Replacing phone socket - A & B

Ok thank you I will take a look.