I have installed Factory setup to a Galaxy A71 mobile. Before doing so I made backup of WhatsApp chats. Now when I have re-installed WhatsApp to the re-set phone, a message comes to tell be to install the back up for which I need a password. I have forgotten the password. In order to change the password I get a message to go to settings / Chats/ and so on. However I cannot find the usual 3 dots at the top of the WhatsApp screen to get into Settings. How on earth can I proceed.? If I skip this action, to complete the re-installation of WhatsApp, I am told I will lose all access to the back up I thought I had so carefully made. (Stupidy I lost the password and in fact cannot even remember giving one.)
I am completely lost and any help would be greatly received.
Thank you
John
Solved! Go to Solution.
WhatsApp has nothing to do with BT.
I would suggest you look on the WhatsApp Help pages
https://faq.whatsapp.com/?locale=en_US
or seek out a WhatsApp forum on the Internet.