Having connected 2 Ring Chimes to the Ring Doorbell; after a number of months one of these Chimes stopped working. There was no light indicating power on the front of the unit. Because the reciept could not be found, I decided to look inside the unitto see if there was anything obvious, I could resolve.
When I opened up the unit, I noticed that the live and Neutral connections inside, from the External Pin to the internal post on the curcuit board had been wired the wrong way round. So the live from the power supply was going to the Neutral point on the curuit board - see photos.
I tried 3 times to get Ring to take it seriously. All they could be botheredto say was that because I had opened it, I had vioded the warentee and could not had a replacement.
I do not know if reversing the wiring is a serious hazard or not, but it should give rise to concern I would have thought. And I would think replacing the unit with a correctly wired version should be the absolute least they should have done.Ring ChimeRingChime