Just had an email today purporting to come from BT signed "Libby Carr, Managing Director Sales and Service" When I saw this I got quite cross, but when I clicked on a link, my security software gave me a warning. A quick check on the "from" address shows "p.a.g.@btinternet.com". So I have ignored this email which I assume is a scam.
As you've used your email address in the last 90 days, we need to let you know about some changes we're making.
We're closing some of our older email address. That mean your BT email address will stop working after 25 February 2019, unless you add it to your BT Broadband account. If you don't do that, you'll lose your email address as well as the contacts and messages associated with it.
Keep your email by adding it to your BT Broadband account
If you want to keep it, it's quick, easy and free. Just link your email address to your BT Broadband account by following the steps at bt.com/linkemail.
We sent you this message because you've got BT Broadband. If that's not right and you want to find out how to keep your BT email address, go to bt.com/emailchanges.
Managing Director, Sales and Service"
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I had something similar last week announcing changes to my account, but from a different, and apparent, BT address. Also from Libby Carr and with all of the "real" BT logos. I did not follow any link but went off to the BT webpage where I could find nothing about an announcement on my account. Did find a link to report a scam and sent all the headers and so on from the email to that address. Got an automated response from BT and (eagerly) await a follow-up. My advice - NEVER follow a link in an email even if you are pretty sure it's ok. If you are a member of whatever community - Bank, PayPal, BT etc - go directly to their page. Even if it was a genuine email from BT they were asking me to follow a link so I told them off anyway as that is something no self-respecting company should do!! Sorry, but I'd rather waste a bit of BT's time than chance my luck and data out there.
Hi @JacsH welcome to the community and thanks for posting, I would be very confident that that was a scam as the signatory of the email you received no longer works for BT. You did the right thing by reporting it.