Well after trying to join BT since the 20th of Jan i have given up and gone to Virgin.
First order cancelled due to errors in the sales team!
Second order cancelled due to line being active of property im moving to!
Ive had (foreign call centre) had the phone put down on me after asking for the name of who i was speaking to and call ref log with intention of complaining.
Been told when i enquired to be put in the direction of complaints that "no one will help you".
When tried to complain was told they are only the specialist team, after a ten minute call towards the end i reiterated i need to complain and was told that i can only complain to the person i was speaking to!!!!!!!!!!! oh then they hung up?
The only real help i have received is from the call centre based in UK, but i fear after asking for everthing i have on order to be totally scrapped i may well not hear the last of this, probably will get charged now for a service i have never received, watch this space??
Truly horrendous experience as a potential new customer, never never again.
I feel your pain. Its a weird experience dealing with BT, kind of like punching fog.
I've worked in several industries where Customer service isn't a seperate entity, its part and parcel of the job you do.
Management need to bear the following in mind;
Peoples time on this planet is limited; we measure that time in seconds, minutes, hours, days and years. This is the quantity of their life. When your staff waste customers time, either through lack of training, poor motivation or incompetence they are meaninglessly wasting a portion of their customers lives. Why would you do that to another human being ?
Sorry, I'm in an odd BT induced fog at the moment 🙂
I ordered BT over 3 weeks ago just to find out my order was miraculously canceled half way through.
Fruitlessly tried to contact the call center and after 30 mins on the line with India nobody would know what BT is but i was told I should wait till midnight anyway as the moon tends to solve all the technical issues on their lines:)
Then when i started screaming at them i was assured 3 times on 3 separate calls that my order has "just" been registered before it actually has been registered 8 hours later on the final call as i could track it online.
If you are as naive as me to go for BT thinking they provide the best service because they are the most expensive provider out there dont make the same mistake as i did 🙂
By the way, im still waiting haha
A funny thing, they actualy have a "reffer to a friend" marketing campaign, they should change it to "reffer to your nemesis" i bet they would get much more interest 🙂
Hi Webbz & lenin78
I am very sorry that you are having trouble with BT. I'll be happy to help and get this sorted out for you both.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.