cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
richardb621
Newbie
205 Views
Message 1 of 2

Slow Broadband speeds on test socket but better on normal socket

Go to solution

Currently in the middle of a support call with Plusnet, usually get 30MB download max but speeds are dropping hence they are looking into it.  I'm told something is not right on the line.

Am now plugged into the test socket (for the next 72 hours) and download speed is 5MB max - why is the test socket slower?  Is that indicating there is a problem on the line, or that this is normal for the test socket?

Thanks.

1 REPLY 1
Distinguished Sage
Distinguished Sage
189 Views
Message 2 of 2

Re: Slow Broadband speeds on test socket but better on normal socket

Go to solution

@richardb621 

This is a BT Retail customer forum for BT Retail customers only. Your line will be maintained by Openreach, and Plusnet have a direct contact with them.

You need to post on the Plusnet user forum.

Plusnet forum - Index | Community Site

Thanks