I applied for High Speed Broadband to the Premises in November 2020. Still waiting. When I was out yesterday a gang arrived and installed a pole in front of my Listed Building. All other services are undergrounded including the copper connection. BT and Open Reach have been aware since 12th January that the Planning Authority would only like a pole at the rear or side of the property, not in the line of sight of the building. Anyone else received such dumb service?
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There should be an A4 size label attached to the pole with details of how to complain.
Yes - I have been in almost daily contact with BT and Openreach. It takes hours to get through to them, so much time wasted. All they do is say "sorry" over and over again. There is a notice on the pole and, of course, I have written but there is no phone number and no names! In the mean time, BT keep billing me!
I would suggest you try contacting the local planning authority to let them know the pole has been erected in the wrong place and ask them if they did have any contact from Openreach or it’s contractor. Listed building consent would be required before any work can proceed on or near a listed building.