Good afternoon, I am having terrible trouble, trying to log in to
"My BT", normally it is fine as I have my information saved on my
PC, today I am trying to find out why one of the mobile phones is
not connecting to any hotspots when away from home, I can't get
into either BT, or EE, several times my log in window, is frozen for
20 minutes, because of too many wrong attempts to get in.
Now I appreciate that this is a good thing, but when I tell the system
that I forgot my log-in details, which I haven't, I get asked to provide
a new password, which I do, I am sent a code to my mobile to allow me
to do so, after I am done, I still can't get in, then I get a message telling
me that my log-in has been changed and if it wasn't me, to go and change
the password, I assume, by the same place that gave me access, I still cannot
get in, there are several sign ins to the same area and the BT Computer is now
having a laugh at my attempts to get!!!!!
Is there any way, that all of these can be either deleted or amalgamated and give
me the option of choosing a password, when I have made new passwords, I am told
that I am using one of the last 5 passwords that I have used, I haven't tried to change
my password for years until today.
Thank you for reading this, when you stop laughing, can you please help me.
Mike.
