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applebee1558
Beginner
291 Views
Message 1 of 12

Website applebee1558.com is blocked

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Hello, my website applebee1558.com along with all of it's subdomains is being blocked from BT based on reports from my customers. I had them change their DNS settings to workaround BT's filter. Can I have an explanation as to why my domain was blocked by your DNS servers? Thanks!

11 REPLIES 11
gspearson
Expert
267 Views
Message 2 of 12

Re: Website applebee1558.com is blocked

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I think I have just connected to your website - not that I fully understood what it does.

 

Geoff

gspearson
Expert
266 Views
Message 3 of 12

Re: Website applebee1558.com is blocked

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I saw one giant mansion in Forums
NigelB72
Recognised Expert
253 Views
Message 4 of 12

Re: Website applebee1558.com is blocked

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I've also just connected to your website with no issues at all... 

gg30340
Distinguished Sage
Distinguished Sage
232 Views
Message 5 of 12

Re: Website applebee1558.com is blocked

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This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

As has been pointed out, BT can not be blocking your site as I and the other posters who have responded so far can access it.

applebee1558
Beginner
218 Views
Message 6 of 12

Re: Website applebee1558.com is blocked

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This is really weird, I get reports from people claiming that they cannot access it (). When doing some debugging with these people, I figured out that BT's DNS servers are sending the wrong IP to clients. Is there any way I can contact staff regarding this issue?

imjolly
Distinguished Sage
Distinguished Sage
213 Views
Message 7 of 12

Re: Website applebee1558.com is blocked

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have you asked your clients with problems if they have turned of web protect in MYBT

to contact CS phone 0800800150 from mobile



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applebee1558
Beginner
211 Views
Message 8 of 12

Re: Website applebee1558.com is blocked

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I have not, but I will next time someone comes up with this issue again.

gspearson
Expert
210 Views
Message 9 of 12

Re: Website applebee1558.com is blocked

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Check with another PC, neighbour, smart phone? I can still see it even on my iPhone which is not on BT.
gg30340
Distinguished Sage
Distinguished Sage
194 Views
Message 10 of 12

Re: Website applebee1558.com is blocked

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Are you using https or http? Http is often blocked by browsers or the Antivirus/malware blockers that people use.

Edit: I checked your website and I note you are using https.