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During a recent call I was shouted at by a Bt operator, I placed the call on speaker call so all the clients within my shop (15 of them) could hear. They were all appalled at her aggressive nature. I spend quite a large amount of money with Bt and I won’t accept this level of service and wish to leave, but I am told i will have to pay a cancellation fee.
So BT are allowed to speck to me as they will and I have too stay?