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Ianh5
Beginner
115 Views
Message 1 of 2

What rights do i have when a BT operator shouts aggressively at me

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During a recent call I was shouted at by a Bt operator,  I placed the call on speaker call so all the clients within my shop (15 of them) could hear.  They were all appalled at her aggressive nature.  I spend quite a large amount of money with Bt and I won’t accept this level of service and wish to leave, but I am told i will have to pay a cancellation fee.  

So BT are allowed to speck to me as they will and I have too stay?   

 

Surly they have broken some rule of service?

 

do

1 REPLY
Distinguished Sage
Distinguished Sage
114 Views
Message 2 of 2

Re: What rights do i have when a BT operator shouts aggressively at me

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Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks