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yellowandgreen
Contributor
441 Views
Message 11 of 14

Re: Why is BT Customer Care So Bad at Dealing With Complaints About Broadband?

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I know, Shall we phone a BT Indian call centre to settle the argument?
Geetee66
Beginner
420 Views
Message 12 of 14

Re: Why is BT Customer Care So Bad at Dealing With Complaints About Broadband?

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Only if you have time to waste!
255 Views
Message 13 of 14

Re: Why is BT Customer Care So Bad at Dealing With Complaints About Broadband?

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And now nearly a year since the last post ... it is still as the first poster outlined many, many years ago. And of course whomever marked this a solved must have his/her head looked at!

 

A few new observations, remarks: - 

 

- you are not using a BT Hub so we cannot test the line 

- so after re-installing the ancient BTHomeHub: you need to talk to your PC Service provider since the link test out fine

- you're not using a BTHomeHub and not the BT DNS servers so ofcourse BT Protect and Family Protect are blocking access to the internet

 

 

 

 

Distinguished Sage
229 Views
Message 14 of 14

Re: Why is BT Customer Care So Bad at Dealing With Complaints About Broadband?

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The OP is the only one ho can mark the post solved as he has done