on 01-08-2013 14h06
I have this too! Have had several unsuccessful webchats with BT. System states I have BT Sports (I have the normal and HD channels working on BT TV). App and online state I don't have BT Sports on my account. If I go thorough the suggested route via My BT, it states I cannot order as I already have BT Sports...!
on 01-08-2013 14h18
I'm on the phone with BT Sport customer services now and they seem to be clueless as to how to resolve this probem! On their systems I'm shown as not having a My BT profile when I have done for months!!!
Will post again if I resolve this issue but I'm not holding my breath....
on 01-08-2013 14h19
I've the same problem.
Been registered with BT Sports since it was first announced and now I'm having trouble viewing the Channels on my BT Vision Box, which is why I try the App instead.
BT have been making a big deal about the New BT Sports Channel and majority of people seem to be struggling to obtain the channel.
I should have it free because I have BT Broadband Infinity and BT Vision + Box with a New 18 Month Contract recently signed.
on 01-08-2013 14h26
Low and behold BT customer services FAIL yet again to resolve a problem.
There is no resolution to this problem at this time. Advised to keep trying over the next 24 hours.
POOR, POOR, POOR.
on 01-08-2013 15h24
on 01-08-2013 15h28
on 01-08-2013 16h19
on 01-08-2013 16h26
on 01-08-2013 16h31