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Beginner
footyfan99
Posts: 5
Registered: ‎23-11-2013
0
Accepted Solution

BT Sport Online Player Not Working

I have activated BTSport this morning but have been unable to watch any channels on the BTSport online player. I am using Google Chrome, Windows 7.

 

I am able to sign in however, when I click 'Watch Now' on the BTSport 1/2 or ESPN, the next page fails to load and I receive the following error:

 

______________________________________________________________________________________________

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

_________________________________________________________________________________

 

 

I have tried the following:

 

  • Reinstalling Google Chrome
  • Updating Microsoft Silverlight
  • Using different browsers (Internet Explorer and Firefox)
  • Using different computers
  • Clearing my cached data

Any further suggestions/advice would be appreciated. 

 

Newbie
cogatog
Posts: 1
Registered: ‎23-11-2013
0

Re: BT Sport Online Player Not Working

Hi,

 

Same problem for me.

 

"Internal Server Error

The server encountered an internal error or etc etc......

 

 

Running windows 7 with both explorer and firefox. Interestingly my android app works fine on my phone so it seems PC/windows specific.

 

 

Newbie
shatos69
Posts: 2
Registered: ‎26-11-2013
0

Re: BT Sport Online Player Not Working

Hi,

 

Speaking to support last night they say I have to use Windows 8. I too can watch on my iphone but not on my pc or laptop. I am running Windows 7 and goggle chrome. I have tried IE 10 and updating silverlight. I would like to resolve this issue for the big match on Sunday.

Expert
ray_dorset
Posts: 2,341
Registered: ‎01-01-2013
0

Re: BT Sport Online Player Not Working

Win 7 works fine for me.
Beginner
footyfan99
Posts: 5
Registered: ‎23-11-2013
0

Re: BT Sport Online Player Not Working

I'm sure you don't need Windows 8 for it to work. I know plenty of people on Windows 7 who used it fine.

 

None of the error codes listed in the BT Sport Help Section are of any use, I can't even got onto the page on which an error code might appear.

 

Very dissapointed with the customer service from BT Sport so far, the online chat answers have been completely bizzaire and change completely depending on who you speak to.

Moderator
StuartH
Posts: 2,321
Registered: ‎27-01-2010

Re: BT Sport Online Player Not Working

Hi Guys

 

We are flagging this issue to the product team. If you can send us an email using the contact the mods link in my profile I can have it chased up.

 

Thanks

 

Stuart

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Beginner
footyfan99
Posts: 5
Registered: ‎23-11-2013
0

Re: BT Sport Online Player Not Working

Thank you for your reply Stuart, I have emailed you as requested
Beginner
footyfan99
Posts: 5
Registered: ‎23-11-2013
0

Re: BT Sport Online Player Not Working

Resolved

 


Following my forum post above and follow up email to the mods, I'm happy to confirm that BT have resolved my query.

 

Turns out I was using incorrect log-in details, in particular the email address I was using to log-in (my new BT email) was not the correct one. I should have been using the email address and password I used when initially signing up to BT Internet.

 

For those having similar issues, it's worth double checking that you're using the correct email! (The support team should be able to confirm whether the log-in details you are trying to use are correct).

 

Thanks again to Stuart and Neil of the support team for their prompt assistance.

 

Moderator
DavidM
Posts: 3,885
Registered: ‎27-01-2010
0

Re: BT Sport Online Player Not Working

Great to hear it's all sorted footyfan99. Thanks for letting us know.

Cheers

David
BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)