on 14-08-2013 18h52
My PC downloaded BT Sport OK until today when it failed to display video wth the error message "6025 Cannot display video VC019.
Any solutions ?
I cannot find VC019 on the help files
Solved! Go to Solution.
on 14-08-2013 21h56
Had a long talk with helpdesk operative.
He was anxious to help and tried hard even getting me to install GoToAssist so that he could screen share with me, unfortunately he could not get this to work.
He then asked me to boot up my laptop and try that - it gave "unable to display page" immediately after entering username and password. BBC iPlayer and YouTube both worked OK so he thought it must be a BT server issue.
Then he said that he would consult with his second line helpdesk and call me back between 9.00pm and 9.10pm.
It is now 9.55 and he has not called me as promised.
Can Moderator help please ?
on 14-08-2013 22h27
There is no help, it is just a poor implementation. It works on a couple of OS with certain browsers and certain video cards, but there is no across the board compatibility. Exceptionally bad QA processes are to blame. You know what, instead of paying Rio Ferdinard silly money per week to appear on the channel, they could have hired a load of QA people and developers to get this working, but instead thye took peoples money for something that barely works and used that money to pay those retired footballers to spout their half-baked journalism on air.
on 15-08-2013 11h40
Laptop can now get service OK but problem persists on my desktop.
This machine got BT Sport OK until last night and I am not aware of any changes or updates.
It still logs me on but when asked to stream video gives the message "6025 unable to playback video. Err VC019"
I'm tempted to go for a system restore to see if this works but would seek expert advice first please.
My only alternative is to cancel BT Sport and forget it as the helpdesk last night could not find a solution.
Moderator - I'd appreciate a link to contact you please.
on 15-08-2013 16h06
A friend in the village gave me a "possible solution" this morning which seemed ridiculous, but I tried it.
At bottom RHS of screen right click on the time. Select adjust date/time. Select Internet Time. Select Change Settings. Select Update Now and then repeat this again.
Seems ridiculous because the time was correct at the start, however IT WORKED. I now have BT Sport streaming correctly!
Amazing - please let helpdesk know !
on 15-08-2013 20h00
Fantastic, updating the time has done the trick for me too!
BT need to get this posted somewhere so that other people can sort this out without having to dig through the internet to find the answer.
on 15-08-2013 20h19
on 17-08-2013 10h04