Certain emails not coming into my BT email account

[Christopher_G]

Thanks for coming back, @BurwellBlue 

It sounds like that information may be important for the email team to figure out what is causing the problem.

Please keep us updated with how the calls go with the email team.

Chris

[Lorriguffy]

Hi there. Did this issue get resolved. I have the same problem, mainly with certain automated appointment emails it seems. One in particular, worked absolutely fine until a few days ago, now the emails don’t arrive. No blocking, added to safe senders - just don’t appear. Very frustrating. Happened with other appt mails too - used to arrive, then just stopped getting through.

[gg30340]

@Lorriguffy 

Have you checked your spam folder?

[Lorriguffy]

Have tried every suggestion on BT and on several forums. No joy. As per original post, when sent to my alternate email address (hotmail), arrives without issue. Was working fine on BT email until last week. I’ve altered nothing.

[gg30340]

You will need to call BT 0330.1234.150 and ask to speak to the email team where you can explain what is happening and they should be able to resolve the problem.

I am aware that you may not know the email addresses but try and have some of the email addresses that you do know and the domain (the part after @) of the senders that are not getting through so that you can give them to the email team.

[Lorriguffy]

Will do 👍🏼 Thank you.