Webmail: stuck in a login loop

[Thersites]

Webmail continues to delight with new exception conditions to entertain us when we thought we were coming to do some work with email.

Today's is a loop at login, occurring after the authentication stage:  it comprises 6-8 seconds of the BT logo and the row of expanding dots, then the briefest flash of a 'Username' and a 'Password' box together with a 'Login' button (a flash so brief it needed slowmo video to characterise it) and then back to the logo+dots.

Downdetector is not reporting widepread problems so, has anyone else got stuck in the same loop?

[licquorice]

Try clearing your browser cookies and cache.

Better still, stop using the abomination that is webmail and use the proper tool, a mail client such as Thunderbird. All your woes will magically disappear.

[Tev]

Yes "Thersites" I was having exactly the same problem this morning for about 15 minutes, and then it resolved itself.

As for "Liquorice's" comments, I think we are all aware that we can use a client email, which I do on my iPhone, but I prefer webmail on my PC, particularly now that all the issues regarding the problems late last year have been resolved in the latest update (MX3.8.0)

I also believe that if you choose "Basic email", after leaving BT, and dont want to pay a monthly  email subscription,  then you can only access it via WebMail. 

Terry

[wwsei00]

I'm having the same problem. I can access my emails on the App, but get stuck in the log in loop on webmail. Aware I could use a client, but prefer to use webmail for the archives I have there!.  I've tried deleting cookies, restarting and a different  browser - all without success. The problem's been happening for the last six hours for me. I was logged in fine yesterday.

[licquorice]

The 'archives' you have are also available on any client. Anything on webmail is synced with a client configured as IMAP.

[elainesm]

I started with exactly the same problem this morning. Cannot access my email on windows on my laptop but I can access my emails on my android tablet and phone. Cleared cache etc and have wasted hours turning the modem on and off, shutting down and restarting my laptop etc but nothing has worked. Still getting error 400 etc. Have tried again several times during the day/night. Very annoying. Seem to have had a few glitches since BT shifted wifi over to EE.   

[wwsei00]

24 hours on and I still don't have access on webmail.

[gg30340]

Do you get to the log on page with this link?

BTMail 

[wwsei00]

I went through to Tech Support Chat this evening and eventually solved the issue. Downloading Chrome (rather than using Edge) allowed me to log into the webmail accounts (and I could log into webmail on Chrome on my mobile).  I have now managed to get into webmail on Edge after going into Settings and Reset Settings which seems to have solved the problem (clearing the browsing history etc didn't help).

[wwsei00]

Now fixed - see my next post.