on 17-05-2017 12h13
Solved! Go to Solution.
on 17-05-2017 14h50
This happened to me recently after updating the box. As I had no recordings I factory reset the box. Once I set it up again the channels and BT Player worked perfect. I take it you have already tried it? If you have, there may be an issue on our side with updating your subscription. That's something we can look into. To reach us, click on my user name and then on contact the mods. It will take us a couple of working days before we can pick it up.
on 20-05-2017 0h22
Any news on the issue yet @DanielS ??
Cant understand why it thinks i dont have a BT Tv account given that i have Tv, phone and infinity in my package
on 20-05-2017 8h20
Thanks for posting back! Apologies for the delay getting back to you.
I have checked our email queue and we have received your details. We are a bit behind at the moment which is the reason why it's taking us a little longer to pick up your case. As soon as you reach the top of our email queue one of the guys will give you a shout to help with this
on 24-05-2017 9h33
I have taken a look at the case.
I have seen there was some missing information on your TV Account settings. I have corrected this and so all should be working now.
For the configuration change to take effect, the home hub will need a factory reset. Once the reset is done and hub is back up, go on to the set top box and navigate to the BT player. That should establish the connection to the BT Servers.
Once thta is done you should be able to go on to any of your Internet channels such as BT Sport, the first channel may ask you to click okay to set up. Just click okay and it should then work.
If there are any issues with the above just drop me a PM and can discuss with you.
I have also left you a voicemail with my phone number if you would prefer to ring me rather than IM.
Let me know if that works,
on 24-05-2017 10h38
Glad to hear all working now!! If any problems in the future just drop me a PM and I'll take a look for you.