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Beginner
Posts: 4
Registered: ‎02-06-2015
0

Box Won't Record Since Software Update

I've just noticed that my box (the ultra hd version, DTRT 4000) has received a software update to version 27.50 and 2 things have happened, all my scheduled recordings have gone & I can no longer record anything, either instantly or by scheduling it at a later point. I turned the audio signals on and the box is beeping when I press the record button, so it seems to be receiving the command, but nothing else happens. I can still set a reminder with the remote OK button, but get no response at all to the record button being pressed.

 

I've tried retuning & also the maintenance mode reset while keeping the recordings, but all to no avail... Don't really want to do a hard reset losing the recordings as the box is nearly full. Man Frustrated

 

If anyone has any ideas (other than watch everything then do a hard reset!) I'd be grateful!

BT TV Expert
Posts: 659
Registered: ‎28-08-2013
0

Re: Box Won't Record Since Software Update

Hi J00n,

 

We've had one other report of this and that customer tried a factory reset which didn't return the functionality.

 

I'd love to get the box back from you but fully understand it's full of recordings that you don't want to lose.

 

Thinking of how I could help without much to tell you this early into an investigation... I could ship you another STB and enable extra-box on your account so that you can schedule rescordings on the new STB whilst watching the old ones? This isn't ideal I know, but may help you get through until we can figure out where the problem is occuring.

 

Regards

 

Steve

BT TV Expert

I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.

If my post has been helpful, please click on the Ratings star on the left-hand side of the post.
Beginner
Posts: 4
Registered: ‎02-06-2015
0

Re: Box Won't Record Since Software Update

Hi Steve, that would be really helpful, if you could arrange that I would be grateful. Please let me know how to proceed...!

Highlighted
BT TV Expert
Posts: 659
Registered: ‎28-08-2013
0

Re: Box Won't Record Since Software Update

Drop me a PM with your account number and I'll post one Smiley Happy
BT TV Expert

I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.

If my post has been helpful, please click on the Ratings star on the left-hand side of the post.