on 05-01-2018 21h48 - last edited on 06-01-2018 8h30 by StuartH
I have just left BT 6 months early from a 24 months contract due to price increases and have received a purple bag for the return of my TV box. Dince I have done nothing over the last 3 weeks I have since received two letters telling me I don't need my equipment so why not send it back so we can recycle it. I have moved to a provider who uses a youview box and as I only use it to record then it is still useful to me. As a number of queries in the community suggest I don't need to return the box if it is over 12 months into the contract. Should I ignor the letters, contact the senders or will I be charged for the non return of the box? The letter doesn't say I must send it back, it only says 'and if you want to help us become a greener company' - yes I beleive in being green but I also want to use the box!
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on 05-01-2018 21h52
Welcome to this user forum.
You can keep it, there is no need to send it back.
Forumhelp (Private website) Lots of additional information for BT Residential Broadband connections only.