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Guru
Posts: 3,865
Registered: ‎10-02-2010
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Accepted Solution

Channel 317 wrong aspect ratio this evening

Looks like.National Geographic SD 317 channel is currently being transmitted in the wrong aspect ratio.

The National Geographic HD 373 channel is being transmitted in the correct aspect ratio.

 

First reported on Youview community 

 

https://community.youview.com/youview/topics/update-27-50-0-ratio-default-to-4-3?topic-reply-list%5B...

Moderator
Posts: 6,719
Registered: ‎18-07-2013

Re: Channel 317 wrong aspect ratio this evening

Hi @zulu17

 

Thanks for highlighting this.

 

I've let the guys know about this and it's being looked into.

 

Thanks again!

 

Robbie


RobbieMac | BT.com Help Site | BT Service Status
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Guru
Posts: 3,051
Registered: ‎11-03-2012
0

Re: Channel 317 wrong aspect ratio this evening

Someone not checking the output screens?

 

Stew

Guru
Posts: 3,865
Registered: ‎10-02-2010
0

Re: Channel 317 wrong aspect ratio this evening

Looks like it is back to correct aspect now.

Moderator
Posts: 6,719
Registered: ‎18-07-2013

Re: Channel 317 wrong aspect ratio this evening

Hi @zulu17

 

Yes, the issue was sorted shortly before 8pm last night.

 

Thanks again for taking the time to highlight this Smiley Happy

 

Cheers,

 

Robbie


RobbieMac | BT.com Help Site | BT Service Status
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