on 02-10-2013 20h39
Im new to all this so hopefuly someone can help. Recently had youview, broadband infinity and phone installed. Been exploring the features and when i go into Vision i am being asked to subscribe. Is this normal?
The box office movies are telling me how much they are which is fair enough, but the parts i thought were free i cannot access, "You'll need to subscribe to view this. go to bt.com"
on 02-10-2013 20h47
It depends on what you subscribed to when you signed up. If you went for the chapest package, then almost nothing is free.
If it's asking you to pay for things that you did subscribe to, then you need to contact the helpline.
on 02-10-2013 21h21
BT Vision subscriptions can get screwed up, so it starts charging you for things it shouldn't. Sometimes just rebooting the box will fix it. Otherwise, it could be an error at BT's end.