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Newbie
Posts: 2
Registered: ‎02-10-2013
0 Ratings

New to Youview - being asked to subscribe to vision

Hi

 

Im new to all this so hopefuly someone can help. Recently had youview, broadband infinity and phone installed. Been exploring the features and when i go into Vision i am being asked to subscribe. Is this normal?

 

The box office movies are telling me how much they are which is fair enough, but the parts i thought were free i cannot access, "You'll need to subscribe to view this. go to bt.com"

 

Thanks

Distinguished Guru
Posts: 6,227
Registered: ‎27-01-2010
0 Ratings

Re: New to Youview - being asked to subscribe to vision

It depends on what you subscribed to when you signed up.  If you went for the chapest package, then almost nothing is free.

 

If it's asking you to pay for things that you did subscribe to, then you need to contact the helpline.

Newbie
Posts: 2
Registered: ‎02-10-2013
0 Ratings

Re: New to Youview - being asked to subscribe to vision

thanks, didnt subscribe to the cheapest package so will ring up.

Distinguished Guru
Posts: 6,227
Registered: ‎27-01-2010
0 Ratings

Re: New to Youview - being asked to subscribe to vision

BT Vision subscriptions can get screwed up, so it starts charging you for things it shouldn't.  Sometimes just rebooting the box will fix it.  Otherwise, it could be an error at BT's end.

Distinguished Guru
Posts: 5,117
Registered: ‎27-01-2010
0 Ratings

Re: New to Youview - being asked to subscribe to vision

What Vision package did you sign up for?


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