on 01-11-2012 21h23
I have a problem with on demand. When selecting on demand nothing happens for 30 seconds, then I get a yvm104 error. If I turn the box off and reboot the issue goes away - for a few days and then comes back.
I know that yvm104 is a generic bandwidth issue error message but I don't believe bandwidth is the fundamental problem otherwise rebooting wouldn't solve it.
Any thoughts on what's causing this and how I can solve it please.
on 01-11-2012 22h13
i am having the same problem,the box somehow loses connection and a soft reset is needed to get connection back,youview think it is a bt problem,bt have no idea how to fix this,i think both are blaming each other and as per usual its the customer who suffers with dodgy equipment.
on 01-11-2012 22h17
Likewise I have this issue....watching OnDemand material through BTVision works perfectly so my broadband connection is ok...
its driving me mad!
on 01-11-2012 22h24
i think bt,youview and humax need to get there act together and get this problem sorted,more and more people are having this problem and as more boxes are sold the more flak they will get.
on 01-11-2012 23h11
Same thing for me after having the box for three days. A soft reboot fixed it, this time anyway. I suspect it's related to putting th box into standby, making it think the network has dropped. Seen it happen with PCs sometimes
Youview and BT need to take this seriously.
on 02-11-2012 12h48
on 02-11-2012 17h02
Thank you for your posts, we're looking into this problem. Please can you tell us which BT Home Hub you have e.g. Hub 1, Hub 2 (A or B) or Hub 3 (the new smaller one) this will help us diagnose and hopefully reproduce the issue. You’ll find the Hub type on a label either on the back or base of the Hub