on 16-05-2017 12h52
@DavidM I've just joined BT as a customer and have hit the same problem with my BT TV. I receive all the Freeview channels fine and the iPlayer app is working, but I don't have access to the BT sports package I subscribe to.
Could you please advise how to fix the problem as in the message chain there is no action.
Solved! Go to Solution.
on 16-05-2017 15h03
@Gareth-Thomas Hi Gareth, I'm sorry about the problem with your BT sport channels. I've started your own thread to avoid confusion with the OP's issue. If you send over your details using the 'click here to contact the mods' link in my forum profile to send in your details we'll get this looked into further. You can find the link by clicking on my username.
on 19-05-2017 12h11 - last edited on 19-05-2017 14h03 by PaddyB
Can you give me a status report on my fault please. I've yet to be contacted and would like to know when the issue will be resolved.
My reference number is 170516-*****
on 19-05-2017 12h12
Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved. T
on 20-05-2017 17h23