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Beginner
Posts: 7
Registered: ‎06-12-2017
0 Ratings
Accepted Solution

Re: Error message BTP 15000

[ Edited ]

Hi,
I am having the exact same problem with my new BT TV box.
I just phoned customer support and the guy I spoke to told me that there was some sort of glitch and that my broadband account was not linked to my BT TV account. He said he has passed it on to another team who can help with the issue but said it would take up to 72 hours. That means I am paying for a service I cannot use, which I think is pretty unacceptable.

Any chance of having this resolved a bit faster as seems to have been done for the user above?

Thanks

BT TV Expert
Posts: 99
Registered: ‎10-01-2017

Re: Error message BTP 15000

Hi @jmace86,

 

I have associated your TV account to your Broadband account.

Are you able to retest?

It may require a 'pin'hole' factory reset on your hub to force the change through.

Let me know if that helps or if you have any further problems.

Thank you,

BT TV ExpertGemma_P
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Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
Beginner
Posts: 7
Registered: ‎06-12-2017
0 Ratings

Re: Error message BTP 15000

Hi Gemma,

 

That worked perfectly.

thank you so much for the help!

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BT TV Expert
Posts: 99
Registered: ‎10-01-2017
0 Ratings

Re: Error message BTP 15000

Hi @jmace86

 

Glad to hear all now working for you.

Thank you for confirming, and if you get any further issues, please let me know.

Thank you,

BT TV ExpertGemma_P
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.