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Posts: 2
Registered: ‎10-01-2018
0 Ratings

The Software Reset Problem

Hello Everyone,


Both I and my neighbour signed up to BT Sport at the end of last year (2017). We have now both been hit by the Maintenance Menu problem, where when we turn on the Humax DTRT4000 UHD Box it starts on the maintenance menu, recommending a software reset. We both followed this and lost our sport channels and recordings. Today is the second time it's happened to me in little over a fortnight. As far a I can see if you do another software reset afterwards it will correct itself and the recordings re-appear (perhaps you should exit the screen without doing anything), but there is no assistance or information to help users, and my neighbour unfortunately lost all their christmas recordings while trying to reset the box. I thankfully avoided that, but it did fail to record programmes while in standby until I reset the box.


I've spent this morning trawling through inumerable threads about this, where mods say they're going to investigate and then the thread just dies with no explanation or resolution.


So, could anyone out there who does regularly experience this problem let me know if they've worked out if it's just cruddy software that freezes the box when it fails to auto-update or if it is a box hardware issue that they resolved with a replacement.


Finally, does anyone know how to actually contact BT to register a complaint, as nobody ever responds on their online chat thing, other than the robot saying "I’m reading your enquiry, please give me a few moments I’ll be back soon" and they don't seem to give any email contact addresses.



Posts: 14,845
Registered: ‎27-01-2010
0 Ratings

Re: The Software Reset Problem

Hi @Paul_H1 and welcome.


I'm sorry you're having problems with the Maintenance Menu problem. I'll be happy to take a closer look at this for you. Please drop me over an email with your details and we'll take it from there. You'll get the contact the moderators link in my profile.





Community ModeratorDavidM
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Posts: 2
Registered: ‎10-01-2018
0 Ratings

Re: The Software Reset Problem

So that this doesn't end up in another incomplete thread, I did receive a support call regarding the issue, but was advised that it has not been reported before, and is not a known issue. I was advised to monitor if the problem occured again and if so I'll post here. Evidently no-one else has had this happen to them, which I find a little strange having searched some old threads, but it's not the biggest problem so long as we don't lose our recordings and there's nothing critical due to record when it happens.

Aspiring Contributor
Posts: 23
Registered: ‎10-02-2011
0 Ratings

Re: The Software Reset Problem

I had the exact same problem this morning. My box was in maintenance mode requesting a reset.