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Aspiring Contributor
Posts: 10
Registered: ‎07-03-2017
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Where is Youview update 28.35.0?

When is the update 28.35.0 (with ability to hide channels) going to rolled out for BT TV?

It was released back on 9 August, and TalkTalk rolled it out to their customers on 21Aug.

2months later and still no sign of it for BT TV.

Very poor customer service.
Expert
Posts: 566
Registered: ‎19-05-2012
0 Ratings

Re: Where is Youview update 28.35.0?

seconded: wonder if they are waiting to include more 'reverse-engineered' features ?

Contributor
Posts: 46
Registered: ‎22-06-2014
0 Ratings

Re: Where is Youview update 28.35.0?

Thirded: come on BT! I thought you had aspirations to be a market leader?

Contributor
Posts: 53
Registered: ‎19-10-2014
0 Ratings

Re: Where is Youview update 28.35.0?

I think BT have given up. Sky seem to be innovating very quickly in the last few months, BT need to up their game
Aspiring Expert
Posts: 308
Registered: ‎02-06-2017
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Re: Where is Youview update 28.35.0?

[ Edited ]

I can see no reason why BT aren't releasing this update seeing as how it's ready to go. The only thing I can think of is that they are waiting for the BT retail boxes to complete the 28.26.0 rollout first.

Expert
Posts: 797
Registered: ‎11-05-2013
0 Ratings

Re: Where is Youview update 28.35.0?

If they are hoping to bundle in a fix for the internet channel FF loss of audio bug then I am happy to wait a little longer.
Contributor
Posts: 36
Registered: ‎31-07-2015
0 Ratings

Re: Where is Youview update 28.35.0?

[ Edited ]

Yes I agree BT TV customers do appear to be being treated like second class citizens. Hopefully we will get an update in the very near future and wont constantly lag behind. Perhaps we might even jump ahead and get a later update with reintroduced missing features and bug fixes!

Aspiring Contributor
Posts: 14
Registered: ‎10-04-2010
0 Ratings

Re: Where is Youview update 28.35.0?

Its a shame this is happening, I moved back in March from Sky to BT, wasn't a fan of Sky Q, and also the monthly cost was too much...

 

I am happy with BT TV, but things like this annoy me very much, its a simple update that changes ONE thing!! to have this available over two months ago and not yet get it on to BT boxes is extremely poor, which ultimatly makes me ready to go back to Sky...

 

Sort it our BT, you're going to lose customers if you don't!

Contributor
Posts: 61
Registered: ‎09-08-2014
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Re: Where is Youview update 28.35.0?

[ Edited ]

I miss the ability to hide channels as well so I had a look at the EPG and saw an option to only display subscribed channels. I thought great, that'll hide channels I'm not subscribed to - stupid me :-(

 

Expert
Posts: 566
Registered: ‎19-05-2012
0 Ratings

Re: Where is Youview update 28.35.0?

This just appeared (15.41) over on the YouView Community Forum .....

  

 

 

 

https://support.youview.com/youview-box/software-updates/bt-software-update-29-27-0